Cancellation, return or exchange after order completion
We cannot accept cancellations, returns, or exchanges for reasons of customer convenience.
Please note that your order will be confirmed once the ordering process is completed.
Returns and Exchanges
[Products eligible for return or exchange]
・If the product is found to be defective or faulty
・If the product you receive is different from the product you ordered
・If the product is found to be defective or faulty
・If the product you receive is different from the product you ordered
[Deadline for reporting applicable products]
Please report within one week after receiving the product (excluding Saturdays, Sundays and public holidays).
Please be sure to check the contents of the product you receive.
[Items not eligible for return or exchange]
・Products that have been delivered more than one week ago (excluding weekends and holidays)
- Products that appear to have been used, altered, washed, or dry-cleaned
- Products with damaged or missing product tags or other accessories
- Products that appear to have been used, altered, washed, or dry-cleaned
- Products with damaged or missing product tags or other accessories
- Products purchased by mistake in color/size/quantity, size not fitting, or different from the image
Although we pay close attention to the quality of our products, due to the nature of the material, there may be small wrinkles, creases from folding, loose threads, neps, odors from dyes, etc. Please note that if there is no problem with use, the product will not be eligible for return or exchange.
Inquiries regarding returns and exchanges
Please contact us via the "contact" section in the online store, clearly stating and attaching the following items.
① Name of the person placing the order ② Order number
③ Images showing the defective part (image of the whole product and enlarged image of the defective part)
Once we have confirmed the above, we will proceed with arranging for the new item.
For sold out items, we will refund your money.
For sold out items, we will refund your money.
Refunds for sold-out items
We will process your refund as soon as the returned item arrives at our company.
Please note that the refund process may take some time depending on the processing by your card company.
We will process your refund as soon as the returned item arrives at our company.
Please note that the refund process may take some time depending on the processing by your card company.
* We will cover the cost of returning the product. Please return the product cash on delivery.
*Please note that returns or refusals to accept products without prior notice will not be eligible for a refund, and we regret to inform you that we may impose restrictions on future purchases.